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The Ministry of Internal Affairs and Communications (MIC) accepts complaints and consultations from end-users of telecommunications services through its Telecommunications Consumer Consultation Centers and at every Regional Bureau of Telecommunications (this includes the Okinawa Office of Telecommunications).
This is to announce that a summary along with the number of complaints and consultations received in FY 2010 have now been compiled. In addition, examples taken from the complaints and consultations received have been listed to facilitate the prevention of problems with telecommunications services, particularly during the summer vacations.
1. Summary and number of complaints and consultations in FY 2010
The Ministry of Internal Affairs and Communications (MIC) is accepting complaints and consultations from end-users of telecommunications services through the Telecommunications Consumer Consultation Center and at every Regional Bureau of Telecommunications. The number of complaints and consultations regarding telecommunications services received in FY 2010 was 8,421, of which 5,197 were received by the Telecommunications Consumer Consultation Center.
A summary and the number of complaints and consultations received in FY 2010 can be found in the enclosed documents.
2. Examples
Aside from the telecommunications service complaints and consultations received by the Ministry of Internal Affairs and Communications (MIC), the National Consumer Affairs Center and the Consumer Life Consultation Center are also receiving large volumes of such complaints and consultations. Therefore, the MIC has compiled some principal examples of ways to avoid problems with telecommunications services (see enclosed documents).
Of course, problems can be prevented when signing contracts by thoroughly checking the terms of use and contract details, and when using Internet-based services, considerable damage can be prevented simply by not accessing sites carelessly and by not displaying personal information.
The Ministry of Internal Affairs and Communications (MIC) is continuing to provide information to end-users through various public relations activities, communicating guidance and requests to telecommunications carriers whenever necessary, and working diligently for the benefit of end-users of telecommunications services.
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For further information about this press release, please fill in the inquiry form and submit it to MIC on the website
http://www.soumu.go.jp/joho_tsusin/eng/contact.html
International Policy Division,
Global ICT Strategy Bureau, MIC
TEL: +81 3 5253 5374 / FAX: +81 3 5253 5924 |
