Outline of Complaints and Consultations related to Telecommunications Services in FY2011

1.The number of cases of complaints and consultations received in FY2011 and their outline

  The MIC receives complaints and consultations related to telecommunications services from users at the Telecommunications Consumer Consultation Centers, each Regional Bureau of Telecommunications, etc. The number of cases of complaints and consultations related to telecommunications services received in FY2011 was 7,873. Among them, the Telecommunications Consumer Consultation Centers received 4,858 cases.
 

2.Official announcement of cases

  In addition to complaints and consultations related to telecommunications services sent to the MIC, a number of complaints and consultations related to telecommunications services are sent to the National Consumer Affairs Center of Japan and Consumer Affairs Centers. Thus, the MIC has compiled major suggestions in order to prevent troubles related to telecommunications services. It is necessary to sufficiently check the content of contract at the time of contract and the conditions for use at the time of use of services to prevent troubles. In addition, a good deal of damage may be prevented by avoiding unnecessary access and disclosure of personal information when using Internet services. The MIC will continue to strive to provide users with information by various PR activities, provide telecommunications carriers with instructions and make requests to them where necessary, and protect the interests of users of telecommunications services based on the latest trend such as the dissemination of smartphones.