December 21, 2007

Release and Results of Public Comment Procedure on Guideline for Operation of the Opinion Submission System in the Telecommunications Business Field

MIC is releasing the Guideline for Operation of the Opinion Submission System in the Telecommunications Business Field it developed in regard to the measure to strengthen the dispute settlement function, which is one of the measures covered in the New Competition Promotion Program 2010.

Prior to finalizing the guideline, MIC invited public comment on the draft guideline from November 12 to December 11, 2007, and received one comment.

[Background]
MIC released New Competition Promotion Program 2010 on September 19, 2006, as a specific action plan to develop the environment for fair competition in the broadband market. As one year has passed since the program development, MIC revised the program on October 23 of this year in order to respond appropriately to the rapid changes in the market environment.

In regard to the measure to strengthen the dispute settlement function, the program states that a scheme to prevent the disclosure of information that may help identify the person who submitted the opinion should be introduced in the system for submission of complaints or opinions if reasonable grounds for protection of their personal information are recognized (Article 172 of the Telecommunications Business Law). It further states that a guideline for such scheme should be developed by the end of 2007. In response to this, MIC has developed the Guideline for Operation of the Opinion Submission System in the Telecommunications Business Field.

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International Policy Division,
International Affairs Department
Telecommunications Bureau, MIC
TEL: +81 3 5253 5920 / FAX: +81 3 5253 5924