March 5, 2004

Ministry of Public Management,
Home Affairs,
Posts and Telecommunications


MPHPT announces Guidelines for Consumer Protection Rules in Telecommunications Business Law



In the amended Telecommunications Business law, which was enacted at the 156th sitting of the Diet, new regulations were put in place for publicity concerning the notification when suspending or discontinuing a business to users (Article 18-3), accountability on terms and conditions (Article 26), and processiong complaints (Article 27), as consumer protection rules.

The MPHPT, in order to improve consumer protection, has produced and announced guidelines that explain, in an easily understandable way, the objectives and contents of the provisions in the law and related ministerial ordinances, as guidance to telecommunications business operators in respecting consumer protection rules.

The Guidelines for Consumer Protection Rules in Telecommunications Business Law show, in an easily understandable way, the objectives and contents of the provisions in the law and related ministerial ordinances concerning the aim of the various provisions for publicity concerning the notification when suspending or discontinuing a business to users, accountability on terms and conditions, and processing complaints. In addition, in relation to these provisions, the guidelines show the considered desirable action for telecommunications business operators to take of their own accord, in order for protecting consumers .

The MPHPT plans to apply these guidelines from a date of enforcement of the amended Telecommunications Business law (a date decided by cabinet order which shall be less than a year from the promulgation date, July 24, 2003).


For details refer to the Japanese web site
http://www.soumu.go.jp/s-news/2004/040305_6.html

For further information about this press release, please contact:

International Policy Division, International Affairs Department
Telecommunications Bureau
Ministry of Public Management, Home Affairs,
Posts and Telecommunications
Tel: (03) 5253-5920 Fax: (03) 5253-5924

Or visit
http://www.soumu.go.jp/joho_tsusin/eng/contact.html to fill in the inquiry form.