Usage by operations dealing with the transmission of information to customers or trading partners (or in the case of Government, the public) showed that the highest ratio occurred with "notification of detailed statements and bills" at 64.7%, followed by "transmission of documentation" (58.5%) then "receiving applications and reports" (45.9%).
Tabulated by industry we see that the ratio of usage in Construction is highest for "notification of detailed statements and bills" (74.9%) and "transmission of documentation" (69.4%). Additionally, Wholesale and Retail Trade and Insurance are high in all areas of operation.
The communication method selected most often for the various operations, excluding "company profile, staff recruitment" and "receiving responses and opinions", was "postal service," particularly in "notification of detailed statements and bills" and "transmission of documentation" 90% of those establishments performing these types of activities use the postal service. "Company profile, staff recruitment" had the highest ratio in the "other" category (68.8%). "receiving responses and opinions" had "telephone" (45%) as its highest category.
