October 4, 2022 Overview of Complaint and Consultation Cases over Telecommunications Services in FY2021
The Ministry of Internal Affairs and Communications (MIC) accepts complaint counseling requests and user information for problems related to telecommunications services by telephone at the Telecommunications Consumer Consultation Centers and Regional Bureau of Telecommunications nationwide. Furthermore, MIC has a dedicated web form on its website to accept complaints and consultations.
MIC has recently summarized and published the number of complaints and consultations received in FY2021.
1. Number of complaints
MIC accepted 18,289 complaint counseling requests, etc. on telecommunications services in FY2021
2. Utilization of accepted cases
The trends of consultation cases received by MIC and those related to telecommunications services received by each National Consumer Affairs Center of Japan (NCAC) nationwide are analyzed at regular meetings to monitor the implementation status of the Consumer Protection Rules. The results of the analysis are then published.
MIC has Guidelines for Consumer Protection Rules for the Telecommunications Business Act to protect the interests of users. Furthermore, MIC's Study Group on Verification of Consumer Protection Rules constantly examines and reviews the current Consumer Protection Rules.
3. Countermeasures against consumer problems
MIC has compiled and published useful information for countermeasures against consumer problems in Q&A on telecommunications services. We invite the public to make use of this information when signing up for or using telecommunications services.
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The published materials are in Japanese only.
Contact
For further information about this press release, please fill in the inquiry form and submit it to MIC on the website
https://www.soumu.go.jp/common/english_opinions.html
Global Strategy Division, Global Strategy Bureau, MIC
TEL: +81 3 5253 5920
FAX: +81 3 5253 5924