July 27, 2022 Appeal for Opinions on FY2022 Draft Survey Plan on Monitoring of Implementation Status of Consumer Protection Rules

The Ministry of Internal Affairs and Communications (MIC) drafted a plan to conduct a periodic survey for FY2022 and a trend analysis of complaints to investigate the implementation status of consumer protection rules based on the Telecommunications Business Act. Accordingly, MIC will make an appeal for opinions on the draft from Thursday, July 28, through Wednesday, August 31, 2022.

1. Overview

With regard to the implementation status of consumer protection rules, MIC has been holding "periodic meetings for monitoring the implementation status of consumer protection rules" since September 2016, based on MIC's "basic policy for supervising the user protection discipline of telecommunications businesses" (specified by MIC's Telecommunications Bureau on May 2016). A trend analysis of complaints has been conducted to clarify the number and significant causes of complaints. This analysis is a part of the initiatives of the periodic meetings. This analysis has been made in addition to an annual survey on the status of business operations.
In conducting the periodic survey and trend analysis of complaints for this fiscal year, MIC has decided to make an appeal for opinions on the draft plan.

2. Procedure of appeal for opinions, etc.

1. Subject of appeal for opinions

• FY2022 Draft Survey Plan on Monitoring of Implementation Status of Consumer Protection Rules

2. Deadline for submission of opinions

No later than Wednesday, August 31, 2022
(Opinions submitted by postal mail must also arrive no later than this deadline.)

3. Future schedule

MIC will take into consideration the submitted opinions and conduct the periodic survey and trend analysis of complaints.

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