September 11, 2023 Results of Solicitation for Opinions on FY2023 Draft Survey Plan on Monitoring of Implementation Status of Consumer Protection Rules and Publication of FY2023 Survey Plan on Monitoring of Implementation Status of Consumer Protection Rules

The Ministry of Internal Affairs and Communications (MIC) drafted a plan to conduct a periodic survey for fiscal 2023 and a trend analysis of complaints to investigate the implementation status of consumer protection rules based on the Telecommunications Business Act (Act No. 86 of 1984), and solicited opinions on this draft plan was conducted from Tuesday, August 1 through Monday, September 4, 2023.
Based on the solicitation results for opinions, the Survey Plan on Monitoring of Implementation Status of Consumer Protection Rules for Fiscal Year 2023 has been compiled and is now available to the public.

1. Background

MIC has been holding periodic meetings to monitor the implementation status of consumer protection rules since September 2016 based on MIC’s basic policy for supervising the user protection discipline of telecommunications businesses (decided by MIC’s Telecommunications Bureau in May 2016). In these meetings, as part of the initiatives, an annual survey is conducted on the status of business operators’ operations. In addition, a trend analysis of complaints is conducted to clarify the number and significant causes of complaints.
In preparation for this year’s periodic survey and analysis of trends in complaints, etc., MIC solicited opinions on the FY2023 draft survey plan from Tuesday, August 1 through Monday, September 4, 2023. As a result, seven opinions were submitted. With consideration of these opinions, MIC has compiled the FY2023 Survey Plan on Monitoring of Implementation Status of Consumer Protection Rules.

2. Future plans

Moving forward, MIC will conduct periodic surveys and analyses of complaints based on this plan.

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