June 7, 2024 Results of the 2023 Communication Usage Trend Survey

 The Ministry of Internal Affairs and Communications (MIC) has compiled the results of a “Communication Usage Trend Survey,” which investigated the usage state of information and communication services in households and businesses at the end of August 2023.
 The key findings of this survey are shown in the attachment.
 The detailed survey results will be posted in the “Information & Communication Statistics Database” and “e-Stat,” and data on the posted content will be opened to the public in a data format suitable for machine-reading applications(in CSV).
 (URL: https://www.soumu.go.jp/johotsusintokei/statistics/statistics05.html ）
 * CSV data is available only in Japanese

[Main Points of this Survey Results]

 1. Regarding household ownership of main information and communication devices, the percentage of respondents having smartphones has reached 90.6%, it has continued to rise. While the percentage of respondents having other information and communication devices has generally shown a downward trend.
 2. The percentage of businesses introducing telework was about 50%, showing a downward trend from last year. “Improvement in the work-life balance of workers” and “Prepare for business continuity in the event of emergencies” have increased as the reasons to introduce telework.
 3. The percentage of businesses using cloud services is about 80%, and the percentage of those that have introduced IoT and AI is 16.9%, both are showing an upward trend.
 4. About 70% of Internet users feel some form of anxiety while using the Internet. When asked the reason for anxiety, the number of respondents stating, “Come across illegal / harmful or of uncertain authenticity information” significantly increased by as much as 8.1 points.

[Survey outline]

 The Communication Usage Trend Survey targets households (whole households and their members) and corporate. It has been conducted as a general statistical survey based on the Statistics Act (Act No. 53 of 2007) every year since 1990 (the corporate survey was added in 1993 and has been conducted every year since then except 1994. The household members survey has been conducted since 2001). In addition, household survey has targeted on a prefecture-by-prefecture basis since 2010.

	Household survey	Corporate survey
Time of survey	End of August 2023
Areas surveyed	Nationwide
Range of attributes and survey units	Each household where the head of the household is 20 years of age or older (as of April 1, 2023) And its members aged six or older	Companies with 100 permanent employees or more, excluding those engaged in public businesses
Number of samples (Number of valid distributions)	40,592 households (39,297 households)	6,121 companies (4,715 companies)
Number of valid replies (Percentage)	14,059 households (34,196 person) (35.8%)	2,640 companies (56.0%)
Survey items	State of use of communication services, possession of information and communications devices, etc.
Survey method	Questionnaires were distributed by mail and then collected either by mail or online (using email for each household and an electronic survey form for each business).