Pollution Complaints

Japanese

Pollution Complaint Handling

 Pollution complaints are issues that are closely related to local residents, and solving them promptly and appropriately is extremely important in creating a better living environment. Therefore, as part of the environmental dispute settlement system, consultation desks for pollution complaints have been established in prefectures and municipalities.
 The staff of the pollution complaint counselors at the pollution complaint consultation desks listen to the complaints of residents, conduct the necessary investigations to handle complaints, communicate with relevant organizations, provide guidance and advice on improvement measures to the parties concerned, and conduct processing consistently from receiving complaints to resolving complaints. Environmental pollution-related complaints counselors are responsible for the entire process for resolving disputes.
 There are 10,912 employees nationwide who have been consulting on such pollution complaints (as of March 31, 2019). These employees play an important role in preventing pollution disputes.

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Current Status of Pollution Complaints

 The Environmental Dispute Coordination Commission conducts an annual Pollution Complaint Survey to understand the number of pollution complaints received at the pollution complaint consultation desk of local governments nationwide and the status of the treatment.
 According to a survey in 2018, a total of 66,803 complaints were received at the consultation desks of local governments nationwide.
 Among these complaints, 47,656 complaints were related to the seven major types of pollution, i.e., air pollution, water pollution, soil contamination, noise, vibrations, ground subsidence, and offensive odors. In contrast, 19,147 complaints were related to other types of pollution, such as dumping of waste.
 By type of pollution, noise pollution was most complained about among the seven major types of pollution, followed by air pollution, offensive odors, water pollution, vibrations, soil contamination, and land subsidence. Among other types, dumping of waste occupied 40% of complaints.

Changes in the number of pollution complaints received nationwide

Changes in the number of pollution complaints received nationwide
Note: Due to changes in the survey method from 1994, the number of cases is discontinuous.

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