Mr. Susumu Kamimura, Deputy Director-General, Administrative Evaluation Bureau, MIC, Japan【PDF】
Speaker（発表）
Ms. Conchita Carpio Morales, Ombudsman, Office of the Ombudsman, Philippines【PDF】
Ms. Beverley A. Wakem, President, International Ombudsman Institute/ Chief Ombudsman, New Zealand【PDF】
Sub-Theme
Session1：The Ombudsman's Cross-Generational Challenges Arising from a Changing Demographic Structure
第1会議 人口構成の変化に伴うオンブズマンの各世代に対する課題
Chair（司会）
Dr. Weng Wah Tam, Director-General, Public Complaints Bureau, Malaysia
Speaker（発表）
Dr. Muhammad Shoaib Suddle, Federal Tax Ombudsman, Office of the Federal Tax Ombudsman, Pakistan【Powerpoint】
Dr. Gholamhossain Bolandian, Deputy for Planning and Resource Management, General Inspection Organization, Iran【PDF】
Prof. Masahiro Horie, Vice President and Professor, National Graduate Institute for Policy Studies, Japan【Powerpoint】
Session2：The Fundamental Right of Citizens Pertaining to Access to Information
第2会議 情報へのアクセスに関する市民の基本的権利
Chair（司会）
Ms. Conchita Carpio Morales, Ombudsman, Office of the Ombudsman, Philippines
Speaker（発表）
Mr. Alan N. Lai, Ombudsman, Office of the Ombudsman, Hong Kong【PDF】【Powerpoint】
Mr. Man Chong Fong, Commissioner, Commission Against Corruption, Macao【PDF】
Mr. Justice Narendra Kishore Mehrotra, Provincial Ombudsman, Office of the Lokayukta (Ombudsman) of Uttar Pradesh, India【PDF】
Dr. Mate Szabo, Commissioner, Office of the Parliamentary Commissioner for Civil Rights, Hungary【PDF】【Powerpoint】
Session3：Improvement in the Advocacy and Outreach Strategy in Protecting the Vulnerable Segments of the Society
第3会議 社会的弱者に対する権利擁護と積極的援助（アウトリーチ活動）の促進
Chair（司会）
Mr. Alan N. Lai, Ombudsman, Office of the Ombudsman, Hong Kong
Speaker（発表）
Ms. Youngran Kim, Chairperson, Anti-Corruption & Civil Rights Commission, Korea【PDF】【Powerpoint】
Ms. Conchita Carpio Morales, Ombudsman, Office of the Ombudsman, Philippines【Powerpoint】
Mr. Lankanatha Ashanka Tissa Ekanayake, Commissioner, Parliamentary Commissioner for Administration, Sri Lanka【PDF】
Session4：The Role of Ombudsman in Decentralization, Out Sourcing and Public Private Partnerships
第4会議 地方分権化、民間委託、官民協働の時代におけるオンブズマンの役割
Chair（司会）
Ms. Youngran Kim , Chairperson, Anti-Corruption & Civil Rights Commission, Korea
Speaker（発表）
Mr. Danang Girindrawardana, Chief Ombudsman, Office of the Ombudsman, Indonesia【PDF】【Powerpoint】
Prof. Cheselden George Vida Carmona, Professor, Ateneo De Manila University, Philippines【PDF】【Powerpoint】
Dr. Nagatomo Yamaoka, Emeritus Professor, Nihon University/ Administrative Counselor, Japan【PDF1】【PDF2】【Powerpoint】
Session5：Identifying People's Concerns from the Daily Flow of Complaints and Contribute to Systemic Improvements
第5会議 日常的な苦情の中から人々の真のニーズを特定し、制度改革に繋げる方法
Chair（司会）
Ms. Alice Tai, Former Secretary, Asian Ombudsman Association/ Former Ombudsman, Hong Kong
Speaker（発表）
Mr. Huawei Zhang, Commissioner (Vice Ministerial Level), Ministry of Supervision, China【PDF】【Powerpoint】
Mrs. Panit Nitithanprapas, Chief Ombudsman, Office of the Ombudsman, Thailand【PDF】
Dr. Weng Wah Tam, Director-General, Public Complaints Bureau, Malaysia【PDF】【Powerpoint】
Mr. Nguyen Duc Hanh, Deputy Inspector General, Government Inspectorate, Vietnam【PDF】
Prof. Elmira Suleymanova, Commissioner, Office of the Commissioner for Human Rights, Azerbaijan【PDF】
Mr. Tursunbek Akun, Ombudsman, Office of the Akyikatchy(Ombudsman), Kyrgyz【PDF】
Japan Session：Administrative Counseling on the occasion of the Great East Japan Earthquake
日本セッション 東日本大震災における行政相談
